Mercure Bukhara Old Town

Chambres surclassées mais ne valaient pas vraiment le coup. Confortables et propres. Le petit-déjeuner propose de bonnes options. L'emplacement est un peu plus éloigné de la ville - facile à pied, mais faites attention si vous n'aimez pas la chaleur ou si vous avez des problèmes de mobilité

L’hôtel Mercure est un véritable joyau à Boukhara. Nous y avons passé 4 nuits et tout était incroyable. Le personnel était toujours serviable et sympathique. La propriété est magnifique avec des designs contemporains et une touche de charme traditionnel ! Nous avons adoré la piscine et le hammam sur place et les avons utilisés tous les jours. Nous avons également apprécié d’aller au Saffron, le restaurant/bar de l’hôtel, avec une cuisine incroyable, une ambiance agréable et une terrasse spacieuse donnant sur la vieille ville. Même si l’hôtel est situé à la limite de la vieille ville, il est accessible à pied aux principaux sites touristiques en 15 minutes. Nous avons absolument adoré cet endroit et le recommandons vivement à ceux qui visitent Boukhara !

Our stay at this hotel was, overall, a pleasant experience. The property itself boasts an exotic charm, with a design that feels both inviting and unique. The hotel was impeccably clean, and the attention to detail in maintaining the premises was evident. Breakfast was a highlight, offering a rich and diverse selection that included an array of local dishes and traditional sweets—a perfect way to start the day immersed in the local culture. The service at the restaurant was warm and attentive. Special praise goes to the young waiter who welcomed us with a friendly demeanor when we arrived early in the morning, straight from the airport. His hospitality set a positive tone for our stay. The SPA and swimming pool facilities were well-maintained, providing a relaxing escape. However, the water in the pool was colder than expected, which slightly detracted from the overall experience. Regarding the room, or more accurately, rooms, they were consistently clean and tidy. Unfortunately, we encountered an issue with the air conditioning in the first room assigned to us—the heating wasn’t functioning properly. After enduring three hours in an uncomfortably cold room, we informed the reception. The staff responded promptly and professionally, showing us three alternative rooms while sincerely apologizing for the inconvenience. One was of the same category (Classic room), while the other two were Superior rooms, offering more space and better views. We appreciated the opportunity to upgrade and chose one of the Superior rooms. However, when it came to preparing the new room—specifically rearranging the twin beds into a king-size configuration—the housekeeping staff seemed less accommodating. Their attitude was noticeably negative, which was disappointing given the otherwise high level of service throughout the hotel. Despite this hiccup, our stay was enjoyable. The hotel's location is slightly removed from the city center, but it’s easily accessible either by a 15-20 minute walk or a very affordable taxi ride. In summary, while there were a few minor setbacks, the hotel offered a comfortable and memorable stay, with standout service in the restaurant and thoughtful amenities throughout. PS please change the slippers as they are cheap and uncomfortable.

Beautiful hotel with modern rooms and great spa facilities (sauna, pool and steam room.). Love the Arabic style of the building. We also appreciated their massage services, the masseuse were skilled. (Though we would not recommend the massage in hammam as the hammam is off...). They give free raisins and nuts at the entrance which we also loved! City centre is about 15min by walk, which is fine. Just that it's not very bright and cars can drive quite fast on it so would recommend people to be careful when walking!

Excellent hotel

Nice hotel,with balcony, smoking allowed, very nice sauna and swimming pool, close to old town